> ## Documentation Index
> Fetch the complete documentation index at: https://archie.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Contacting support

> Two ways to reach Archie support — Discord for most questions, email for anything account, billing, security, or private.

There are two ways to reach Archie support: Discord for most questions, and email for anything account-related, billing, security, or otherwise private.

<CardGroup cols={2}>
  <Card title="Discord" icon="discord" href="https://discord.gg/EwKqQH5TQU">
    For most questions — how-to, bugs, feature requests. Fastest channel during business hours, with help from the Archie team and other builders.
  </Card>

  <Card title="support@archie.com" icon="envelope" href="mailto:support@archie.com">
    For account, billing, security, or anything you don't want public. Use email when the issue involves your specific account or sensitive data.
  </Card>
</CardGroup>

## FAQ

<AccordionGroup>
  <Accordion title="How fast will I hear back?">
    Discord questions usually get a reply within an hour during business hours. Email response time depends on your plan: Free is best-effort, Pro is 1–2 business days, Team is 24 hours, Enterprise has dedicated CSM coverage with faster SLAs.
  </Accordion>

  <Accordion title="What should I include in a support email?">
    Include your account email, the project ID (visible in the project URL), what you expected, what actually happened, repro steps, and a screenshot if the issue is visible. The more specific you are, the faster the team can route and resolve.
  </Accordion>

  <Accordion title="Should my question go to Discord or email?">
    Public, generic, or how-to questions go to Discord — other builders may already have the answer. Anything tied to your account, billing, security, or private project data goes to email so we can verify your identity and pull up your account.
  </Accordion>

  <Accordion title="Where do I report a security issue?">
    Email [security@archie.com](mailto:security@archie.com). Don't post security disclosures in Discord or public GitHub issues. The team acknowledges within 24 hours and follows a coordinated disclosure policy.
  </Accordion>

  <Accordion title="What about Enterprise sales?">
    Email [sales@archie.com](mailto:sales@archie.com) for Enterprise pricing, custom contracts, compliance questions (SOC 2, HIPAA, GDPR), or pilot programs. The team responds within 1 business day. See [Enterprise overview](/introduction/enterprise/overview) for what's covered.
  </Accordion>
</AccordionGroup>